Monday, August 23, 2010

Punch Caddies Will Not Be Available

The Punch Caddy is listed in the new Idea Book & Catalog (pg. 200) as “Coming soon.” We are disappointed to report, however, that due to serious production and quality issues with the manufacturer, we will not be able to offer the Punch Caddies at all. And because the manufacturer will likely not be able to meet our quality standards for the Punch Caddy in the future, we do not have any plans to offer a revised or equivalent product in its place.

We, like you, are disappointed that we cannot offer the Punch Caddies for sale. Because of our ongoing commitment to providing you with the highest quality products, we simply cannot allow this product to go live. If you have additional questions about this matter, we’ve prepared a brief Q&A.

Q: What were the quality issues with the Punch Caddy?
A: Through usability testing we discovered problems with the functionality of the Punch Caddy, as well as issues with materials and aesthetics that did not meet our standards.

Q: Will you offer a Punch Caddy in the future?
A: We have no immediate plans to manufacture the Punch Caddy as it is currently designed. We will possibly look into an equivalent product in the future, but we do not have any firm plans to do so at this time.

Q: Why don’t we get a different vendor to produce the Punch Caddy?
A: The problems with the punch caddy are in the design, molds and materials. Even if we selected another vendor, it would not be possible for them to manufacture a product that would meet our quality standards.

Q: Why are items that are not yet for sale included in the Idea Book & Catalog?
A: The time lines of the Idea Book & Catalog and product development sometimes overlap, and some products are still in development when the catalog goes to press. At the time of printing, we have assurances from our vendors that the products will be ready at or shortly after catalog launch. As the Idea Book & Catalog is the Stampin’ Up! storefront, including them in the catalog provides them with the broadest exposure—much more than they would receive if we were to launch those products independent of the Idea Book & Catalog. Unfortunately, in the case of the Punch Caddy, difficulties arose that will prevent it from being offered at all. Future print runs of the 2010–2011 Idea Book & Catalog will not feature the Punch Caddy at all.

No comments: